I see I am not the only one who has had issues receiving their order. If you click on the 1-star reviews, you will notice that a few people mention that they have not received their order and are unable to get in touch with Kilne. My order (which cost over 700$) was placed 12 business days ago and it has not been shipped. This was supposed to be a Christmas gift and was ordered on Black Friday, giving them ample time to ship my order before the holidays. I emailed them to get an update. I was surprised when one of their employees reached out to me and said she was going to get in touch with the warehouse. This was 1 week ago. I have yet heard back.
Their website states the following "Holiday Delivery Times: Orders typically ship out within 3-5 business days during the holiday season, but may take up to 7 business days during peak order periods".
I can assure you that is a false statement.
They list a phone number on their website, but when you call, no one is available to take your call. I am shocked and tremendously disappointed by their lack of professionalism. This was my first and last time ordering from Kilne.